Our aim is to provide you with instant technical support For a quick response, please telephone our office on
Service Line 0844 980 8654 (local Rate)
Switchboard 01371 876988
Office hours are 8.45am to 5.15pm Monday to Friday
or you can email us at techsupport@jasco.co.uk
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When contacting us with a problem, it would be a great help if you can provide us with the following information.
- Tell us the model number and serial number
- Firmware version; which is displayed on the front panel of the chromatography instruments
- For the various spectroscopy products, please refer to the manual to find how to locate the firmware versions
- If you have a software issue, please try to locate the software version and build information
- Please give us as much information about the fault as you can
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